Overview

Find your IT Blind Spots and Accelerate AIOps Adoptation

cfxGenie is a free to use self-service application from CloudFabrix to help IT teams to quickly identify the problem areas to focus on.

It provides insights on solutions to prioritize and potential savings that can be achieved and helps to build business case for AIOps adoption using real cost data.

It uses historical incident/ticketing data to perform these analysis.

The following diagram displays the flow of cfxGenie.

cfxGenie - AIOps Assessment Tool

How It Works?

The following procedure explains the high level process flow. The steps involved are :

1. Sign-up for cfxGenie at https://cfxgenie.cloudfabrix.io/start.

2. Ingest historical incident data (up to 40,000 rows of data) using any of the following options.

   1. ServiceNow Account (need ServiceNow credentials)

   2. CSV / Excel file having incident data (Most ITSM's allow data export in csv/excel format)

   3. You can use/play with canned data (sample demo data) provided with each of the account.

3. Provide typical cost inputs for handling incidents / tickets, e.g., number of NOC/SOC engineers, staff cost per hour for level1, level2, etc.

4. Visualize various analysis / insights via dashboards, reports for the following areas:

   1. Incident Quadrant Analysis - Analyze historical data and map them into quadrants to easily identify pressing issues and its primary contributor(s).

   2. Incident Clusters - Grouping of similar Incidents/Issues using advanced ML/AI technologies like NLP, Multivariable clustering algorithms, etc.

   3. Cost Analysis/Savings - Potential Cost Saving Opportunities.

The following screen displays sample zone-wise analysis (Zone Summary)

Zone Summary

The following screen shows sample cluster analysis done on incidents.

Cluster - Sub-Cluster Analysis Summary

and many more analytical dashboards and reports.