How To Navigate Around Incident Jobs
cfxGenie Features - How to Navigate
There are two navigation mechanisms available from left side menu.
a) Analysis and
b) File Browser
Analysis
Analysis tab (when selected) displays existing incidents for a datasource imported and analyzed. We can navigate to a job either by clicking on Job Name or Choosing hamburger menu against the job.
If you navigate (or click) on hamburger menu of a job, there are four options available -
i) View Reports - To view the application generate/created reports.
ii) Update Cluster Names - To give a name to cluster/changing cluster name(s) as per your need.
iii) Edit & Resubmit - To edit the existing datasource job and to re-run the cluster analysis.
iv) Delete - To delete existing datasource job (that was previously run).
The following section explains above options in detail.
1. View Reports:
By selecting 'View Reports' or by directly clicking on job name, the user is navigated to visual reports for incidents analysis as shown below.
There are two sections -
Incident Quadrants, this report displays the incidents analysis using Zoning. Zoning is based on clustering of incidents and dividing/distributing those incidents into four Zones as depicted below. The Zones help the end user to find the incidents which requires attention and it also gives recommended CloudFabrix products to help with further analysis.
Incident Analysis, this report provides detailed analysis by Cluster, Configuration Item, By category of Equipment, etc. A sample screen is as shown below.
All of the above reports provide detailed drill-down reports and other filtering capabilities.
2. Update Cluster Names
The cluster names are automatically generated by application using AI/ML. Application reads various fields provided during the incident / tickets ingested from different data sources.
The cluster names can be modified/updated to have significant meaningful names, names that make sense to your operations/NOC/IT teams.
Steps to update the cluster names.
Select the ticket analysis (job or item) that you would like to edit and click on “...” as shown in the below screen.
2. Select “Update Cluster Name”
3. Rename cluster name(s) that will resonate with your operations / NOC teams
Click 'Save' button to save the chosen/modified/updated cluster name.
3. Edit & Resubmit
If you would like to change some of the ticketing analysis such as:
Acceptable MTTR.
Mapping of the mandatory attributes such as ticket creation, closure date/time, etc.
Refine the incident clustering.
Note: Currently, the more inputs or fields provided to the application analysis the more granular (or more incident clusters are auto-generated) data will be analyzed.
Start with short description if available and see the results; next, resubmit with more fields for cfxGenie to parse. You can repeat the same above operation(s), with more parameters/fields.
Steps to resubmit for analysis with updated parameters/fields.
Select the ticket analysis that you would like to edit and click on “...”
2. Select “Edit and Resubmit”
4. Delete
As name suggests selecting this would delete the created job (and cleanup previous job run).
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