Incidents Analysis
cfxGenie Features - Incidents Analysis
Incident Analysis displays detailed analysis of incidents by cluster, configuration, priority, categories, tickets channel, to name a few. The actual display of analysis depends on the user input mappings (Mappings to incident columns) done. For example if one maps Category and Sub-Category then such information is displayed on dashboard.
Let us go through some of the visual representation of analysis possible
Note: Please note the User Inputs mappings during data ingestion job creation has direct impact what reports are available in the dashboard.
Note: The following are some of the reports possible but not the exhaustive list.
a) Clustering:
It provides information by clustering. One can drill down by clicking on the cluster. Please note you can rename a cluster and highly recommended to do this before visiting analysis once you create a job.
b) Tickets by Status
The view gives how many tickets / incidents are in resolved, closed status.
c) Tickets by Configuration Item, Priority, Categories of Equipment, Resolution Code, Received Channel, Outrage Cause, etc
d) Tickets - Displays all tickets for the report. If you applied filter or if you selected particular channel, then it will only show corresponding tickets / incidents.
Note: Whenever you see a tabular report, these can be exported.
Note: If necessary user inputs are missing, then you may encounter a view which shows 'No Data Available'. A sample view is as shown. You can correct this by editing the job.
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